If you have questions, we’d love to help. Customer satisfaction is important to us. Send us a message and we’ll address your concern at the soonest time possible.

Frequently asked questions

One of our key endeavors is to educate people by sharing updated information concerning dropshipping and the industry of generic drugs.

We constantly make an effort to present facts and attend to all of the concerns that may be crucial to you and your company. Below are some of the common questions posted by visitors and our fitting response to each.

How can I guarantee that your dropshipping business is reliable?

We have been in the business for years and we do not use middle men for our dropship service. We purchase products directly from the manufacturer and we process dropshipping ourselves. We have valid licenses to certify our authenticity, such as Pharmacy License, Sales tax License, Import/Export License, and Wholesale License.

How fast are the dropship orders dispatched?

Dropship orders are dispatched within 48 hours after the order is sent to us. Your dropship items will then be delivered 7-21 days for Standard Air Mail and 4-14 days for EMS. If the consumer is running low on balance, the products will not be delivered until payment is made.

What is your company’s success rate in shipping and delivering medicines?

With our highly skilled and experienced staff, we have managed to keep our margin of error to the very minimum. Since we use professional packaging, clearance becomes incredibly simple in all countries. Hence, the success rate of Dropship Pharma is much higher than other dropshippers.

Do you interact with customers?

No. Dropship Pharma will remain invisible from your customers. We do not make any customer interaction and all the purchased items are packed safely and discreetly.

Do you send invoices to customers?

No. We do not send customers invoices or order details since all invoices are created in wholesale price.

What customer information do you require to begin processing our dropship orders?

To begin the process, we require all relevant details, including name, order ID, postal address, zip code, city of residence, country, medicine name, quantity, medicine strength, and shipping details. We typically require the information to be presented in an Excel sheet. You may contact our support team for an order sheet sample.

Which countries do you not service?

Afghanistan, Algeria, Angola, Belarus, Bulgaria, Cambodia, Canada, Congo, Egypt, Ethiopia, Gabon, Gambia, Ghana, Guam, Haiti, Indonesia, Laos, Lithuania, Malawi, Malaysia, Morocco, Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palau, Romania, Russia, Rwanda, Salvador, Senegal, Slovenia, Sri Lanka, Sudan, Sweden, Thailand, Turkey, Uganda, Ukraine, Yugoslavia, and Zimbabwe.

Do I need to pay upfront to start dispatching dropship orders?

Yes. Dropship Pharma requires upfront payment for account activation and to start the shipment. We won’t dispatch the orders until sufficient payment has been made to cover shipping costs.

Is there a minimum amount required?

Dropship Pharma only negotiates with clients with high volume orders. This helps us minimize cost, and the benefits of which are directly passed onto our clients. Kindly contact our service team to know the current minimum amount required to start a dropshipping service with us.

What is the quality of your products?

Dropship Pharma maintains the highest quality of medicine for all our dropshipping products. We audit all manufacturers in accordance with World Health Organization (WHO) standards and require them to have ISO9001 Quality Certificate. For generic manufacturers, we also check the analysis certificate and of each batch of medicines delivered to us. Dropship Pharma never compromises quality. It is our priority to deliver the highest level of service to customers to ensure they are completely satisfied.

Do you have a return policy?

We’re able to refund the full price of products, as long as they are returned unopened and sealed within 30 days from the delivery date. Unfortunately though, we’re usually not able to reimburse shipping costs on those refunds. If you see encounter any problems with the product you receive, or simply want to return, exchange, or refund an order, kindly contact us to get instructions on how you can safely return the items to us.

Do you ship other products besides the ones listed on your site?

Yes. We dropship many other pharmaceutical medicines aside from the listed pharmacy dropship products presented on our website. Contact us for a more complete list of medicines and we will be delighted to assist you with your new dropshipping requirement.

Do you carry controlled drugs?

No. We strictly do not offer controlled drugs that are illegal to ship or prohibited by FDA.

What other information are needed to open a dropshipping account with you?

In order to open a dropshipping account, we require few details such as contact person’s name, telephone number, URL address, email ID, account details of the merchant where payment will be transferred to, and your company’s postal address. We require these information for billing purposes, and as a proof of your identity and business’ existence.

Contact us to get started today!

We are always waiting with pleasure to hear your valuable queries